{"id":842,"date":"2022-06-29T14:33:21","date_gmt":"2022-06-29T14:33:21","guid":{"rendered":"https:\/\/test.thesmsworks.co.uk\/blog\/?p=842"},"modified":"2023-09-19T15:34:56","modified_gmt":"2023-09-19T15:34:56","slug":"reasons-unable-text-shortcode","status":"publish","type":"post","link":"https:\/\/thesmsworks.co.uk\/blog\/reasons-unable-text-shortcode\/","title":{"rendered":"7 Common reasons why texting a 5 digit short code fails"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"842\" class=\"elementor elementor-842\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f3f5651 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f3f5651\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2df0708\" data-id=\"2df0708\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d35f3a1 elementor-widget elementor-widget-text-editor\" data-id=\"5d35f3a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h1 class=\"wp-block-heading\">Why can\u2019t I text a 5 digit short code?<\/h1>\n\n<p class=\"wp-block-paragraph\">Sometimes when you\u00a0try to send a text to shortcode, the text unexpectedly\u00a0fails to send.<\/p>\n\n<p class=\"wp-block-paragraph\">You get something that looks similar to this phone screen below<\/p>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"960\" height=\"540\" class=\"wp-image-67\" src=\"http:\/\/test.thesmsworks.co.uk\/blog\/wp-content\/uploads\/2022\/06\/example-of-failed-text-to-a-short-code.png\" alt=\"example of failed text to a short code\" srcset=\"https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/06\/example-of-failed-text-to-a-short-code.png 960w, https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/06\/example-of-failed-text-to-a-short-code-300x169.png 300w, https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/06\/example-of-failed-text-to-a-short-code-768x432.png 768w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\n<figcaption>The message hasn&#8217;t been sent but there&#8217;s no explanation as to why.<\/figcaption>\n<\/figure>\n\n<h2 class=\"wp-block-heading\"><strong>What are 5 digit short codes?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/thesmsworks.co.uk\/short-code-sms\">Short codes<\/a><\/strong>\u00a0are 5 digit numbers that organisations use as a simple and responsive way of allowing people to contact them by text.<\/p>\n\n<p class=\"wp-block-paragraph\">The most common use is a response mechanic for advertising. You\u2019ll have seen this many times before.<\/p>\n\n<p class=\"wp-block-paragraph\">Here\u2019s an example.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"619\" height=\"423\" class=\"wp-image-68\" src=\"http:\/\/test.thesmsworks.co.uk\/blog\/wp-content\/uploads\/2022\/06\/example-text-to-short-code.jpg\" alt=\"example text to short code\" srcset=\"https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/06\/example-text-to-short-code.jpg 619w, https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/06\/example-text-to-short-code-300x205.jpg 300w\" sizes=\"(max-width: 619px) 100vw, 619px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">You\u2019ve probably seen 5 digit short codes being used on TV, radio., poster and online.<\/p>\n\n<p class=\"wp-block-paragraph\">They\u2019re very common.<\/p>\n\n<p class=\"wp-block-paragraph\">Short codes are also used for premium rate\u00a0services.\u00a0They&#8217;re used a great deal for TV voting systems or text to win competitions.<\/p>\n\n<p class=\"wp-block-paragraph\">With premium rate short codes you are charged a set amount to vote or enter the competition.<\/p>\n\n<p class=\"wp-block-paragraph\">The amount you are charged\u00a0ranges from 25 pence up to \u00a310.<\/p>\n\n<h2 class=\"wp-block-heading\"><strong>7 reasons why sending texts to short codes sometimes fail?<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">There are a few reasons why\u00a0a text might fail to send, let\u2019s cover them starting with the most common.<\/p>\n\n<h2><strong>1. Phone is on a pay as you go tariff and has zero credit<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Whenever you text a short code, it costs one text at the network\u2019s standard rate.<\/p>\n\n<p class=\"wp-block-paragraph\">In the UK, that\u2019s usually between 8 and 12 pence.<\/p>\n\n<p class=\"wp-block-paragraph\">Sending texts to short codes is not included in any free text bundle that might be part of a customer contract, so it will always cost 1 text at the standard rate.<\/p>\n\n<p class=\"wp-block-paragraph\">If a phone is on a pay as you go tariff and there is no airtime credit on the phone, then you won\u2019t be able to send a text to any short code.<\/p>\n\n<p class=\"wp-block-paragraph\">On most UK\u00a0networks, users will receive error code 28 that indicates that the phone does not have sufficient credis to send the text.<\/p>\n\n<p class=\"wp-block-paragraph\">This is by the most common reason that texts to short codes fail.<\/p>\n\n<h2><strong>2. Phone is on a business tariff with additional charge blocker<\/strong><\/h2>\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" class=\"alignnone  wp-image-1820\" src=\"https:\/\/thesmsworks.co.uk\/blog\/wp-content\/uploads\/2022\/08\/The-SMS-Works-padlock-small-300x300.png\" alt=\"Verified SMS\" width=\"337\" height=\"337\" srcset=\"https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/08\/The-SMS-Works-padlock-small-300x300.png 300w, https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/08\/The-SMS-Works-padlock-small-150x150.png 150w, https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/08\/The-SMS-Works-padlock-small.png 500w\" sizes=\"(max-width: 337px) 100vw, 337px\" \/><\/p>\n\n<p class=\"wp-block-paragraph\">Many business phone contracts do not allow employees to text any premium rate service. They understandably don\u2019t want employees to rack up huge bills on non-business services.<\/p>\n\n<p class=\"wp-block-paragraph\">While short codes can be used for a premium rate service (which can cost up to \u00a310 to use), almost all text response campaigns cost just 1 text at the standard rate.<\/p>\n\n<p class=\"wp-block-paragraph\">Mobile network systems are unable to detect whether a shortcode is being used for a premium rate service or texts cost just one standard rate text.<\/p>\n\n<p class=\"wp-block-paragraph\">The contracts ban the texting of all short codes even if they are standard rate.<\/p>\n\n<h2><strong>3. Texting short code from outside the UK<\/strong><\/h2>\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-515\" src=\"https:\/\/thesmsworks.co.uk\/blog\/wp-content\/uploads\/2022\/06\/Retro20Mobile20phone20blue20small-300x300.png\" alt=\"Old nokia phone blue\" width=\"300\" height=\"300\" srcset=\"https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/06\/Retro20Mobile20phone20blue20small-300x300.png 300w, https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/06\/Retro20Mobile20phone20blue20small-150x150.png 150w, https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2022\/06\/Retro20Mobile20phone20blue20small.png 500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n\n<p class=\"wp-block-paragraph\">You cannot text a UK 5 digit short code if you are outside the UK. They only work if your phone is directly connected to a UK network.<\/p>\n\n<h2><strong>4. Texting from a non-UK\u00a0number<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Short codes do not operate on an international basis. They only work if you are texting from a UK phone.<\/p>\n<p>Most countries have their own short codes but there&#8217;s no such thing as international short code that operate across territories.\u00a0<\/p>\n\n<h2><strong>5. Optional account setting, restricting texting to 5 digit short codes<\/strong><\/h2>\n\n<p class=\"wp-block-paragraph\">Most phone contracts will allow the customer to block sending texts to premium rate services. If this setting has been activated, all texts to short codes will be barred.<\/p>\n\n<p class=\"wp-block-paragraph\">To resolve this issue it\u2019s simply a case of rummaging about in the phone\u2019s setting and enabling premium rate services.<\/p>\n<h2><strong>6. The service you are texting is no longer active<\/strong><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3295\" src=\"https:\/\/thesmsworks.co.uk\/blog\/wp-content\/uploads\/2023\/03\/Stopwatch-red-1-300x300.webp\" alt=\"restricted time zone\" width=\"300\" height=\"300\" srcset=\"https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/Stopwatch-red-1-300x300.webp 300w, https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/Stopwatch-red-1-150x150.webp 150w, https:\/\/thesmsworks.wpenginepowered.com\/wp-content\/uploads\/2023\/03\/Stopwatch-red-1.webp 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Most short code service only run for specific period. If you are entering a competition by text, it will have an expiry date.<\/p>\n<p>If you enter after the closure of the competition, then you won&#8217;t be able to text the short code.<\/p>\n<h2><strong>7. The keyword and shortcode have been identified as fraudulent and have been shut down<\/strong><\/h2>\n<p>Premium rate SMS scamming isn&#8217;t nearly as common as it used to be. Thanks goodness.\u00a0<\/p>\n<p>The scam works by inviting you to text a keyword to a short code. The user assumes they will be charged one text at their normal rate.<br \/><br \/>Only when their mobile phone bill arrives do they realise that they&#8217;ve been charged a premium rate text. This could be any amount between 25 pence and \u00a35 in the UK.<br \/><br \/>Authorities have the ability to shut down and fine anyone operating a premium rate SMS scam.\u00a0<br \/><br \/>So if you find you can&#8217;t text a short code, you may have luckily just avoided a scam.\u00a0<br \/><br \/><strong>Related articles<\/strong><\/p>\n<p>Why has my text not arrived on a phone. Find out the <strong><a href=\"https:\/\/thesmsworks.co.uk\/blog\/reasons-text-message-does-not-get-delivered\/\">13 most common reasons a text messages fails to send<\/a><\/strong>.<\/p>\n<p><strong><a href=\"https:\/\/thesmsworks.co.uk\/blog\/asda-rcs-messaging\/\">Asda rolled out RCS messaging to its customers<\/a><\/strong>. What is RCS and was it good plan?<\/p>\n<p>Have you heard of <strong><a href=\"https:\/\/thesmsworks.co.uk\/blog\/flash-sms\/\">Flash SMS?<\/a>\u00a0<\/strong><\/p>\n<p>\u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Why can\u2019t I text a 5 digit short code? Sometimes when you&nbsp;try to send a text to shortcode, the text [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":69,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-842","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Sometimes you find that when you text a short code, it fails. 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