{"id":1304,"date":"2022-07-21T12:32:00","date_gmt":"2022-07-21T12:32:00","guid":{"rendered":"https:\/\/test.thesmsworks.co.uk\/blog\/?p=1304"},"modified":"2022-09-09T15:43:57","modified_gmt":"2022-09-09T15:43:57","slug":"sms-credits-overdraft","status":"publish","type":"post","link":"https:\/\/thesmsworks.co.uk\/blog\/sms-credits-overdraft\/","title":{"rendered":"SMS Credits Overdraft &#8211; What is it and why you need one"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1304\" class=\"elementor elementor-1304\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-24ae8494 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24ae8494\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69d07508\" data-id=\"69d07508\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36208af6 elementor-widget elementor-widget-text-editor\" data-id=\"36208af6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h1 class=\"wp-block-heading\">SMS Credits Overdraft \u2013 What is it and why you need one<\/h1>\n\n\n\n<p>For most of our customers,&nbsp;<a href=\"https:\/\/thesmsworks.co.uk\/developers\">sending SMS<\/a>&nbsp;is a crucial part of their daily communications. SMS is used for a huge range of applications including;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Appointment reminders<\/strong><\/li><li><strong>Job availability alerts<\/strong><\/li><li><strong>SMS Delivery Notifications<\/strong><\/li><li><strong>SMS for 2-Factor Authentication<\/strong><\/li><li><strong>Customer surveys<\/strong><\/li><li><strong>Text order confirmation<\/strong><\/li><li><strong>Customer support<\/strong><\/li><li><strong>Event invitation<\/strong><\/li><\/ul>\n\n\n\n<p>Whatever SMS is used for, it\u2019s vital that these texts keep flowing. In many cases, without them, the businesses would suffer a major disruption.<\/p>\n\n\n\n<p>That\u2019s why&nbsp;<strong>running out of SMS credits is a worry<\/strong>&nbsp;for many. The thought of huge issues because of a simple admin slip-up is a chilling one.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Low credit warning emails only part of the solution<\/h2>\n\n\n\n<p>Of course, you can set up low SMS credits warnings which will email key contacts when credits fall below a set level.<\/p>\n\n\n\n<p>But what happens if these warning emails don\u2019t get read or acted upon? The recipients might be away or missed them for some reason.&nbsp;<\/p>\n\n\n\n<p>When the SMS balance hits zero, then&nbsp;<strong>all texts will come to an abrupt stop<\/strong>.<br>It\u2019s a situation that most customers would want to avoid at all costs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">SMS overdraft&nbsp;keeps the text flowing<\/h2>\n\n\n\n<p>A new tool, our&nbsp;<strong>SMS overdraft<\/strong>, makes sure running out of credits never happens and the texts keep flowing.<\/p>\n\n\n\n<p>Arranged in advance, the overdraft allows customer accounts to continue to send even though they have run out of credits.<\/p>\n\n\n\n<p>The overdraft is usually set at around&nbsp;<strong>1 month&nbsp;of typical usage<\/strong>.&nbsp;For example, if a customer sends around 10,000 text a month, then the overdraft is set at -10,000 text credits.<\/p>\n\n\n\n<p>This gives customers a month or so to top up after their account has hit zero.&nbsp;<\/p>\n\n\n\n<p>The overdraft is aimed to be an emergency measure, to be used only occasionally and in rare circumstances.<\/p>\n\n\n\n<p>On many occasions the SMS overdraft has saved our customers from a very tricky and often embarrassing problem.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201c<strong><em>The person who normally buys text credits was on holiday when we ran out of credits.<br>Luckily we\u2019d been told about the negative balance allowance, so our system kept sending texts OK. It would have been a nightmare if they had stopped.<\/em><\/strong>\u201d &#8211; Gary Tomlinson.<\/p><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">What does it cost and how do I set up an SMS overdraft?<\/h2>\n\n\n\n<p>There\u2019s&nbsp;<strong>no cost&nbsp;<\/strong>to set up an SMS overdraft, it\u2019s available to all customers.&nbsp;<\/p>\n\n\n\n<p>If you have an existing account and you\u2019d like to set up an overdraft, simply&nbsp;<strong>drop us an email to&nbsp;support@thesmsworks.co.uk<\/strong>&nbsp;with SMS overdraft in the subject line.<\/p>\n\n\n\n<p>We\u2018ll be straight back in touch to agree the overdraft level that\u2019s right for you.<\/p>\n\n\n\n<p>Find out the other ways that we help our customers avoid running out of credits by taking a look our article&nbsp;<strong><a href=\"https:\/\/thesmsworks.co.uk\/concerns-for-smsapi-users\">What\u2019s the number one worry for SMS API users?<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SMS Credits Overdraft \u2013 What is it and why you need one For most of our customers,&nbsp;sending SMS&nbsp;is a crucial 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